Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for nearly 2+ months, and I'm hoping somebody from Binance Help/Compliance may also help me understand what continues to be pending.

I've been using my Binance account for about 4 years and have maintained it properly all through that point.

The restriction happened immediately after one in every of my clients despatched roughly $three,000 to my Binance wallet as cost for a respectable transaction.

The client is understood to me, and I used to be capable of present Binance with the supporting documentation they requested, together with:

• Bill
• Customer particulars
• Transaction/cost rationalization
• Video consent statement
• Further supporting info

I've absolutely cooperated with the evaluate and haven't any problem offering anything Binance requires.

The issue is the timeline.

Initially, I was informed to attend 7 days.

Then I used to be advised 14 days.

Then 30 days.

It has now been approximately 2+ months, and I'm nonetheless receiving responses asking me to attend patiently whereas the assessment is ongoing.

There's one other element I've also disclosed to Binance.

After my account was already restricted, two present clients independently sent payments to the same Binance wallet because I had not but informed them that the account was restricted. They have been clients who had previously used the identical cost technique and simply adopted the traditional cost process.

These weren't makes an attempt to bypass the restriction. I've additionally been clear about these transactions and am prepared to offer the related invoices and buyer info.

I utterly understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and practical decision path.

At this point, I might actually respect if somebody from the related Binance Compliance/Help workforce might look into my case and let me know:

1. What is the current status of the evaluation?
2. Has all the documentation I submitted been reviewed?
3. Is there any specific info/document still lacking from my aspect?
4. Are the next customer funds affecting the assessment?
5. Can this case be escalated to the suitable Compliance/AML staff?
6. If the evaluation continues to be ongoing, can I at the least understand what is inflicting the extended delay?

I'm posting this publicly because the traditional help course of has unfortunately resulted in the identical "please wait patiently" response for nearly three months.

I'm not in search of particular remedy. I simply need the case correctly reviewed and resolved.

If a Binance representative sees this, I'm completely satisfied to offer my case/ticket reference by way of Reddit DM or the official Binance help channel.

For privateness and safety, I'll not submit my UID, e-mail handle, transaction hashes, buyer info or personal documents publicly.