Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone number, choose your situation from the choices, in case your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing improper info will lead to the remark being eliminated.

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Tips on how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present an outline of your challenge (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your remark. Or, at the very least update it to say resolved. This can assist customers that still need help get the attention they need. Thank you!

Please observe: We will’t show you how to until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the highest bar - alternatively, you'll be able to see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by a lot of reasons. Danger control is extremely necessary. Please word that we will only provide help to if we deem your case to be reputable, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extremely exhausting to resolve these points as soon as potential and some instances can take time to resolve but please consider the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit score/debit playing cards.

● Notice: It could actually take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.