Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone quantity, choose your situation from the options, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering incorrect info will result in the comment being removed.

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The right way to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide a description of your difficulty (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. It will help customers that still need assistance get the eye they need. Thank you!

Please word: We will’t show you how to until you present us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to take action.

● Withdrawal Danger may be triggered by various causes. Danger management is extremely necessary. Please notice that we will solely allow you to if we deem your case to be professional, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we have now processes in place to stop this.

Our group works extraordinarily exhausting to resolve these issues as soon as potential and some instances can take time to resolve but please remember the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please refrain from leaving multiple messages on this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries resembling financial institution transfers or shopping for crypto with credit score/debit cards.

● Notice: It could take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.