Fake receipt on p2p

I tried promoting 2000 USDT utilizing p2p this is not my first time withdrawing utilizing p2p, the customer despatched a pretend receipt i shortly filed for an attraction, which later CS gave him 45 minutes to offer right info, he failed to take action he solely replied i am investigating, after that binance advised him to document a video of his telephone with proof that he despatched the money inside an hour, its been 20 hours he hasnt sent anything, however the order was not cancelled, how can it go from here?