A fake crypto wallet app got through Apple's App Store review and drained my BTC. There's no way to actually talk to a person at Apple about it

I don't usually post stuff like this, but I've been a loyal Apple user since 2008 with over 7 devices on one Apple ID, plus the usual subscriptions (iCloud+, In App purchases, app subscriptions) so this one stung in a specific way.

In June I downloaded an app called "Wasabi Bitcoin & Crypto Wallet" from the official App Store. It looked completely legitimate, normal listing, developer name, screenshots, reviews. It turned out to be an impersonation of the real Wasabi Wallet. Wasabi Wallet is an open-source, desktop-only software that has never had a mobile app. In August, a wallet I'd created inside that fake app was drained in a single transaction; about 0.9 BTC, roughly $53k at the time.

The theft is bad enough. What's been almost as frustrating is that there's no way to actually talk to a person at Apple about it. No phone line, no support chat for this, just web forms (Apple's own "report a problem" page, and their EU "Digital Services Act" reporting portal). I filed a police report. I reported it through every official channel Apple offers. Apple's own review team closed my EU complaint with a one line reply: insufficient information, or no violation found. No further explanation.

One thing that's stuck with me: with the real, open-source Wasabi Wallet, anyone can verify a release is genuine by checking its cryptographic signature on GitHub. On the App Store, there's no equivalent. As a user, you have no way to check that an app is actually from the developer it claims to be. You're just trusting Apple's review process, full stop. That trust is what got me here.

What makes it sting more: Apple's own App Store Review Guidelines, not marketing copy, their actual rulebook for developers say: "These efforts have made Apple's platforms the safest for consumers around the world." That's the exact trust I was operating on.

This isn't a one-off either. Security researchers found dozens of similar fake wallet apps on the App Store this year alone (Kaspersky, April 2026). There's also an ongoing US lawsuit over a nearly identical fake Sparrow Wallet app. I'm not trying to start a pile-on, I still like my Apple devices. I just wish there were an actual way to be heard, and wanted other people to be a bit more careful with anything wallet-related in the App Store, "official" or not.

Happy to answer questions if anyone's curious or has been through something similar.